REFUND POLICY

Last Updated: Jan 2025 At TQLA, we are committed to providing high-quality alcoholic beverages and ensuring customer satisfaction. Our refund policy aligns with the Australian Consumer Law to guarantee your rights as a consumer. CHANGE OF MIND Please choose your products carefully, as we do not offer refunds or exchanges for change of mind purchases. This policy is in accordance with the Australian Consumer Law, which does not require businesses to provide refunds or exchanges in such circumstances. FAULTY OR DAMAGED PRODUCTS If you receive a product that is faulty, damaged, or not as described, you are entitled to a remedy. Depending on the nature of the issue, this may include a repair, replacement, or refund. Please contact us within a reasonable time frame to report any problems. PROOF OF PURCHASE To process any refund, repair, or replacement, we require proof of purchase. This can be in the form of a receipt, order number, or confirmation email. HOW TO INITIATE A RETURN Contact Us: Reach out to our customer service team at info@tqladrinks.com.au to report the issue. Assessment: We will assess the problem and determine the appropriate remedy, which may include repair, replacement, or refund. Return Instructions: If a return is necessary, we will provide you with instructions on how to return the product. Shipping Costs for Returns If the product is confirmed to be faulty, damaged, or not as described, we will cover the return shipping costs. In cases where the return is not due to any fault on our part, shipping costs may be the responsibility of the customer. TIME FRAMES FOR RETURNS For faulty or damaged items please report any issues with your order as soon as possible. While the Australian Consumer Law does not specify exact time frames, acting promptly helps us address your concerns more effectively. CONTACT INFORMATION For any questions or to initiate a return, please contact our customer service team at info@tqladrinks.com.au. By making a purchase with us, you agree to this refund policy and your rights under the Australian Consumer Law.